Shipping Policy

Last updated: September 16, 2026

Fourth Generation Coffee Co. works with specialized fulfillment partners to roast, prepare, package, and ship products directly to our customers. The following information explains our order-processing and shipping practices.

Order Processing

Coffee and tea products are freshly prepared after an order is placed. Most coffee and tea orders are processed and shipped within three to five business days.

Branded merchandise is printed to order and may require additional production time. Estimated delivery information will be displayed during checkout when available.

Business days do not include weekends or holidays. Processing may take longer during holidays, severe weather, major promotions, or periods of unusually high demand.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout. Shipping rates may vary depending on the products ordered, delivery address, package weight, and fulfillment provider.

Any free-shipping promotion is subject to the terms displayed with that particular offer.

Delivery Estimates

Delivery dates are estimates, not guarantees. Once an order has been transferred to the shipping carrier, circumstances outside our control—including weather, carrier delays, transportation interruptions, and seasonal volume—may affect delivery.

Fourth Generation Coffee Co. is not responsible for delays caused by shipping carriers, severe weather, natural disasters, government actions, or other events outside our reasonable control.

Separate Shipments

Coffee, tea, and merchandise may be produced by different fulfillment partners. Orders containing multiple product types may arrive in separate packages on different dates.

Customers will not be charged additional shipping beyond the amount displayed and accepted at checkout unless a reshipment is required because an incorrect or incomplete address was provided.

Order Tracking

When tracking information becomes available, it will be sent to the email address or telephone number provided during checkout. Tracking information may take up to 48 hours to begin displaying movement after a shipping label is created.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address. Please review the address carefully before submitting an order.

Contact us immediately if an address needs to be corrected. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.

Fourth Generation Coffee Co. is not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was provided. Additional production and shipping charges may apply if an order must be recreated or reshipped.

Lost or Delayed Packages

If tracking has not updated for an unusual period or a package has not arrived within the estimated delivery window, please contact us through our website’s Contact page.

If tracking shows that a package was delivered but it cannot be located, customers should first:

• Check the delivery area and any secure package locations

• Ask household members or neighbors

• Contact the local shipping carrier

• Allow one additional business day, as some carriers scan packages before final delivery

We will assist with an investigation when appropriate, but a carrier’s confirmed delivery scan does not automatically qualify an order for a refund or replacement.

Damaged or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, contact us within seven days of delivery. Include the order number and clear photographs of the product, packaging, shipping label, and damage or error.

Approved claims will be handled according to our Refund and Return Policy.

Returned or Refused Packages

Packages returned because of an incorrect address, unsuccessful delivery attempts, refusal, or failure to collect the shipment may not qualify for a refund.

Because coffee and merchandise are made to order, returned products generally cannot be restocked or resold. Additional production and shipping charges may apply if the customer requests another shipment.

International Shipping

International shipping may be available for certain products and destinations. International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping amount collected by Fourth Generation Coffee Co. Customs processing may delay delivery, and we cannot guarantee international delivery dates.

Contact Us

For questions about shipping or an existing order, please contact Fourth Generation Coffee Co. through the Contact page on our website. Include your name, order number, and a description of the issue.