Refund and Return Policy

Last updated: September 16, 2026

At Fourth Generation Coffee Co., we want every order to arrive fresh, correct, and in good condition. Because our coffee and merchandise are prepared specifically for each order, we generally cannot accept returns or exchanges for preference, incorrect selections, or changes of mind.

Coffee, Tea, and Other Consumable Products

Coffee, tea, and other consumable products are perishable and made to order. For food-safety reasons, these products cannot be returned or exchanged after they have been shipped.

We do not provide refunds because a customer dislikes a roast, flavor, grind, or other matter of personal preference. Please carefully review the product description and select the correct product, size, and grind before submitting your order.

Damaged, Defective, or Incorrect Orders

Please contact us within seven days of delivery if your order:

• Arrives damaged

• Contains the wrong product

• Has a manufacturing or packaging defect

• Is missing an item

Please provide your order number, a description of the problem, and clear photographs of the product, packaging, shipping label, and damage or defect. Do not discard the product or packaging until we have reviewed the claim.

If the claim is approved, we will provide an appropriate replacement or refund at no additional cost. Depending on the circumstances, we may not require the damaged or incorrect product to be returned.

Merchandise

Most branded merchandise is printed specifically for each customer. We do not accept returns or exchanges for incorrect sizes, color preferences, or changes of mind.

If merchandise arrives damaged, defective, misprinted, or materially different from the item ordered, please contact us within seven days of delivery and include photographs showing the issue. Approved claims will be replaced or refunded as appropriate.

Order Changes and Cancellations

Orders are automatically submitted for production shortly after they are placed. Contact us immediately if you need to request a change or cancellation.

We will make a reasonable effort to accommodate the request, but we cannot guarantee changes or cancellations after production has begun. Orders already in production or shipped cannot be canceled.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned, misdelivered, or lost because an incorrect or incomplete address was supplied at checkout.

If an order is returned to the fulfillment facility because of an address problem, additional production or shipping charges may apply before the order can be resent.

Lost or Missing Deliveries

If tracking has not updated for an unusual period or the package has not arrived by the estimated delivery date, please contact us promptly so we can investigate with the shipping carrier and fulfillment provider.

If tracking shows that an order was delivered but you cannot locate it, first check with household members, neighbors, the carrier, and the delivery location. Carrier delivery scans do not automatically qualify an order for a refund. We will review each claim individually and assist whenever reasonably possible.

Refunds

Approved refunds are returned to the original payment method. Processing times vary by bank or card issuer and may take several business days after the refund is issued.

Original shipping charges are nonrefundable unless the refund results from our error, a defective product, or damage during shipment.

Sale Items and Gift Cards

Gift cards are nonrefundable. Sale and promotional items remain subject to this policy unless otherwise required by law.

Contact Us

For questions or claims, please contact Fourth Generation Coffee Co. through the Contact page on our website. Include your name, order number, and a complete description of the issue.

Nothing in this policy limits any rights available to customers under applicable law.